How to Sustain your Business During Lockdown?

List of short term and long term actions for you to ensure you maintain business continuity

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5 Min Read

As the world adapts to the new pace of business due to COVID 19 pandemic, we realise the importance of creating a system of prevention and recovery more than ever right now. At Neebal, we put together a list of short term and long term actions for you to ensure you maintain business continuity.

 

HR 

Team

SHORT TERM ACTION

Establish remote working policies and post guidelines, implement monitoring, and advise employees to refrain from sending business-sensitive information over interim solutions.

LONG TERM ACTION

Establish a remote working day practice at least once a month to identify gaps and corrective measures in the face of an emergency.

 

 

Technology Team

SHORT TERM ACTION

Create checklists for daily tasks  and maintenance activities. Create communication and stand up protocols for effective project management.  Publish an  escalation hierarchy for customers and stakeholders with a     clear chain of command.

LONG TERM ACTION

Develop a digital workplace strategy and automate workloads that do not need human intervention. Consider using AI based solutions to support HR with job applications, support marketing and sales teams with virtual assistants, and handle customer service.

 

 

Sales & Business  Team

SHORT TERM ACTION

Create virtual meeting rooms for one-one, one-many customer engagements.  Enable digital walkthroughs and demos for customers and create customer journeys through story-telling for customer solutions.

LONG TERM ACTION

Roll out a full utilization plan for your CRM (Salesforce, Zoho) tool to reduce loss of data and missed opportunities, streamline your processes by creating customer related workflows and alerts, and improve customer retention and satisfaction.


 

Admin

Team

SHORT TERM ACTION

Find vendors with SaaS offerings and   test solutions quickly. It is likely that you will need a combination of tools to cover all your use-case requirements. (A few meeting solutions: Zoom, Microsoft Teams, Webex, Google Hangouts, Skype)

LONG TERM ACTION

Develop a long-term remote working strategy that includes collaboration applications, security controls, BYOD (Bring Your Own Device) programs and network connectivity support to work from home as a formal way of working.


We are here to help. Do not hesitate to contact us if you'd like to discuss about business continuity further.

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