Client Testimonial: Leading Agrochemical Company

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6 Min Read

 

GREAT SERVICE STARTS HERE

We at Neebal believe in putting our customers first. We pride ourselves on delivering the absolute best. We have many contended clients who have graciously given their time in reviewing us on Clutch. Our vision is to be one of the leading IT solution partners to transform our customer’s business. With this vision in mind we ensure that our deliverables match the specific needs of our clients. Here is one of our success story.

CLIENT BACKGROUND

The client is among the top 5 agrochemicals company in the world, headquartered in Mumbai with IT support also based out of Mumbai. It’s spread in all countries of the world, which makes the task very complicated As to assign multiple stakeholders geographically spread. I am Business Excellence head and leads this practice globally with few representations at regional level.

What challenge were you trying to address with Neebal Technologies Pvt Ltd?

Agrochemical companies are heavily dependent on research and development for new products & this is heavily regulated & compliance heavy industry. We are known for very fast & emerging company hence its challenges from NPD are very different compared to other established companies e.g. BASf, Syngenta or Bayer.

We would wanted to build a platform initially to capture all regulatory related projects since these projects are capes heavy & long duration, it’s extremely important to keep tab of those so that these projects are positively impacted on company revenue streams.

Long duration and multiple stakeholders required to cross Collaboration needs, which also means to build functionality for various stakeholders.

How did you select Neebal Technologies Pvt Ltd and what were the deciding factors?

Neebal was already working with us & had good reviews from other users.

"Since their capabilities on Java, they were selected as they had history of working closely with business users with better understanding of their needs."

Supporting ever changing business needs require to be flexible , which was a critical factor for us in deciding the vendor of choice. Since this was platform building, which we also started for the first time, there was lots of changes in the requirements initially as we anticipated. Neebal was ready to play on these conditions.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

There were multiple functions using the platform, & all info was highly confidential and business critical, we wanted to have very customised authorisation matrix with hierarchy also playing a significant role in it, lots of business validations were built in capturing business info, significant integrations with other systems e.g SAP, BW etc for various info exchange was involved.

Regular workflow including complex query module with notifications were also deployed. Mostly, it was built using Java , magix for integration with SAP

How many people from the vendor's team worked with you, and what were their positions?

Project went thru peak phase to lean phase since last 2 yrs. there are 2 people from my team, who were focal point for most of business conversations besides involving actual business stakeholders as per the needs. In vendor team, there were 2 to 4 core team people, while 15 to 20 people were involved in various other tasks. Architect was initially full time later on, it was half fte.

THOUGHTS ON NEEBAL

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Most of the deliveries were accompanied within the time except migration related activities as there were always more no of iterations than anticipated.

"Business users were appreciative of the developments as well as vendors ability to resolve their queries in timely manner."

Describe their project management style, including communication tools and timelines.

Used various pm tools, e.g jira. Emails were used for communication. However, during the peak period of go live! Team used to be housed in our premises to avoid time gap in communication and ensuring smoother interactions.

What did you find most impressive or unique about this company?

"Very agile, young and energetic. Less hierarchy and flat culture enabled richer conversations. We were impressed with the never say die approach, it was much appreciated."

Are there any areas for improvement or something they could have done differently?

Testing and automated testing could have been deployed to avoid time splurge. Documentation & user manuals could be improved.

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