mPOS – Mobile Payment Solutions

Client:
World leader in homeopathic medicines.
Technology:
Mosambee | Android | Java
Services:
Mobile Payment Solutions | Salesforce application | Business Intelligence | Payment Gateway
Mobile Payment Solutions

Challenges:

1
Accepting cash payments posed a security issue, also it led to delayed processing of orders.
2
Keeping track of the payments on paper proved to be time consuming, which resulted in increased delivery time to the customers.
3
Customers wanted mobile payment solutions, to utilize their credit and debit card without having to get into online/net banking transactions.
4
Increased human errors during cash counting & balancing, hampered the overall efficiency of the organization.

Solution

Introducing innovative Mobile Payment Solutions that the company employees can use from within H2O works, without having to have to enter/validate the payment details onto another platform.
Mobile-based system: A completely online system which communicates directly with the bank’s payment gateway for added layer of security.
Ease of use: The mosambee device connected via bluetooth is lightweight and can be used on the go. It connects using the mobiles internet connection to carry out the transactions swiftly.
Trackable: Clients can request for complete transaction history and have limits set either daily or to completely block out unauthorized use.
Security: The Mpos mobile payment solutions, feature provided by Mosambee is completely secure and has successfully achieved VISA/ADVT and Mastercard/MTIP certifications.
Effective: Reduces errors while increasing the efficiency.

The Methodology

Problem definition

Problem definition

Neebal assembled a team of industry experts, business analysts and content writers to survey and understand the problem areas to be addressed to integrate mobile payment solutions.

Testing the focus group

Testing the focus group

Based on the requirements and solutions discussed, mockups with single process flows were created. These mockups helped the client in visualising the system even before it was built. This helped those who were unaware of the workings of IT systems to give feedback and suggestions for further improvement.

Integrating User Experience

Designing the Solution

The solution architect created and introduced a configurable workflow based on defined rules and conditions. This workflow was scalable to meet the client’s ever-evolving business methods.

Customising the solution

Application Launch

Post the client’s sign off on the workflow, the mobile payment solutions was launched and tested for effectiveness and efficiency at client sites with a pilot run in a supervised group of participants.

The Result

33%

Increase in payments

The system proved to be an excellent platform that enabled the client to complete end to end payments immediately with the customers readily embracing the card-based mPos transactions.

50%

Decrease in approval time

Due to Mobile Payment Solutions, the approval time for each order came down drastically due to the time saved in the order confirmation.

25%

Rise in productivity

Reduced time in counting, collecting, reporting and depositing cash lead to increased productivity across the hierarchy.

20%

Drop in expenditure

The efficiency and effectiveness of mobile payment solutions led to a significant reduction in expenditure requests and reviews.

System Integration

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